The LOOT
Rulebook.

Who runs Loot

Loot is a marketplace where members in the UAE buy and sell pre-loved items from each other. It is operated by [Operating company — to be confirmed]. Each item is sold by the member who lists it; Loot runs the marketplace, the LOOT Run courier and Buyer Protection.

Write to support@lootworld.co for help with an account or an order, and to legal@lootworld.co for legal notices.

Your account

• You must be 18 or over. You declare it when you join, and an ID check confirms it before your first withdrawal.
• One account per person. You sign in with a 6-digit code sent to your email, so keep your email account secure.
• Keep your details accurate, and tell us at once if you think someone else used your account.
• Before you buy or sell, you choose a handle and accept these terms and the privacy notice.

How a sale works

• The seller lists an item with their own photos, an honest description and a price in whole dirhams from AED 25 to AED 50,000.
• The buyer sees the full price before paying: the item and delivery, with Buyer Protection included.
• The buyer pays through a licensed payment provider. The provider holds the funds; Loot’s ledger records them and instructs each release.
• The seller books a pickup within 2 working days. The LOOT Run courier collects, seals the parcel and delivers it to the buyer’s door.
• The buyer has 2 days after delivery to check the item. When the buyer taps “Everything is OK”, or the 2 days pass with no issue, the order is complete and the seller’s share is released.

What it costs

• Listing is free. When an item sells, Loot takes a commission of {commission}, once per order, from the seller’s share. The seller sees it, and what they receive, wherever they set or accept a price.
• The buyer pays the item price and delivery. Buyer Protection is included at no charge.
• LOOT Run delivery is AED 18 per order, the Treasure Box included.
• Every price is in UAE dirhams and is shown in full before you pay. Nothing is added afterwards.

How you use Loot

• Pay and get paid only through Loot. A deal made outside Loot has no Buyer Protection.
• Do not put phone numbers, emails or links in listings or messages.
• Do not post fake reviews, copy other members’ listings or photos, or collect members’ data.
• Use a buyer’s or a seller’s details only to complete their order.
• Do not impersonate anyone, and do not interfere with the site.

When a rule is broken

We may hide a listing for you to fix within 24 hours, remove it, or warn, restrict, suspend or ban an account. Every decision comes with a statement of the facts, the rule and how to appeal. Strikes count over 180 days: a warning, then a warning and a removal, a 7-day selling restriction, a 7-day suspension, then a ban. Confirmed counterfeit selling, fraud, threats or a security risk can lead to an immediate suspension or ban.

You may appeal a decision once, within 6 months. Someone other than the person who decided reviews it within 7 days.

Closing your account

You can close your account from your profile once nothing is open: no order, sale, issue, return or payout under way, a zero balance, and no business you still own. Your listings are deleted. Your handle and email are anonymised after 6 months.

Our responsibility

If the LOOT Run loses or damages a parcel, the buyer is refunded in full and the seller is paid up to AED 2,500 for the item. Nothing in these terms limits a right or a remedy that UAE law does not allow to be limited. Where a mandatory rule of consumer, data or other law says otherwise, that rule applies.

Law, disputes and changes

These terms are governed by the laws of the United Arab Emirates. There is no compulsory arbitration, and you may always contact the consumer-protection authority of your emirate. The courts that hear a dispute are confirmed with the operating company.

We tell you before these terms change. Where a change needs your agreement, we ask you to accept it before your next order or listing.

What it costs

Nothing. Buyer Protection is included in every order paid through Loot; the price you see is the price you pay, plus delivery.

Where your money is

A licensed payment provider holds your payment. Loot’s ledger records it and instructs its release to the seller only when your order is complete. If you are refunded, the money goes back the way you paid: to your card, and to your Loot balance for any part paid from it.

The 2-day check

After delivery you have 2 days to check the item. Tap “Everything is OK” when you are happy, or “I have an issue” if something is wrong. If the 2 days pass with no issue, the order completes. Once an order is complete it can no longer be refunded.

Opening an issue

• Open it inside the 2 days, from the order.
• Choose the reason, describe the problem in at least 20 characters, and add at least 2 of your own photos.
• If the parcel never arrived, you can open an issue from 1 working day after the estimated delivery date, with no photos.
• While an issue is open, the money stays held.

What is not covered

• A change of mind or a wrong fit, unless the seller agrees.
• An order you already confirmed with “Everything is OK”.
• An issue opened after the 2 days, or without the photos.
• An item that was used, washed or altered after delivery, or whose tags were removed.
• A difference too small to make the item not as described.
• A deal made outside Loot.
• An account under investigation for abuse of Buyer Protection.

What happens next

The seller has 14 days to refund you or ask for the item back; a return is the usual remedy. Either of you can ask Loot to step in at any time. Loot looks at every issue within 48 hours and decides on the evidence.

Returns

• A return goes back by the LOOT Run, sealed with a new numbered seal.
• Book the pickup within 5 working days, or the request closes and the seller is paid.
• The return delivery is AED 18 and is taken from your refund, unless the seller covers it or Loot was at fault.
• The seller checks the return within 2 days. Your refund is released when they confirm, when the 2 days pass, or when Loot decides.
• If what comes back is not what was sent, the seller is paid and there is no refund.

The evidence chain

On a LOOT Run order, Loot’s own courier records each step: the courier checks the item against the listing photos at pickup, photographs it, and seals the Treasure Box with a numbered seal; the seal is scanned at the hub; at your door the courier checks the seal, photographs the sealed box and takes your 6-digit delivery code. Loot decides an issue with the listing photos, these records and your photos side by side.

Counterfeits

If you believe an item is fake, open an issue with the reason Counterfeit. Loot assesses the evidence within 48 hours. Where the evidence is strong, the seller has 48 hours to prove the item is genuine. If they cannot, you are refunded in full, the LOOT Run collects the item at no cost to you, and it is held for 42 days for the seller to challenge and then destroyed. The seller receives a strike.

Loss or damage in delivery

If the LOOT Run loses or damages your parcel, you are refunded in full, and the seller is paid up to AED 2,500 for the item.

Your rights under the law

Buyer Protection adds to your rights under UAE consumer-protection law. It does not replace them.

Who can sell

Any member who is 18 or over, has chosen a handle, and has given a phone number and a pickup address in the UAE. Sell only things you own and may sell.

Your listing

• Use your own photos of the item, never stock images.
• Describe it honestly: the brand only where you can support it, the size, the condition, every defect, repair and alteration, and what is included.
• You set the price in whole dirhams, from AED 25 to AED 50,000.
• Some listings are reviewed before they go live, usually within 24 hours: your first 3, a designer brand at AED 2,000 or more, and any listing that uses words from the prohibited list. An edit to a live listing can send it back for review.
• Follow the prohibited-items rules.

Loot’s commission

Listing is free. When an item sells, Loot takes a commission of the rate shown under the price, once per order, from your share. You see the commission and what you receive under the price when you list or edit an item, and on an offer before you accept it. For example, at AED 200 the commission is the commission shown and you receive the rest.

The commission is taken when the order completes, on the items you keep the sale of. An item refunded to the buyer carries no commission. The rate an order uses is fixed when the buyer pays, or when you and the buyer accept an offer.

You receive the sale price less the commission, less only a refund you agree to or that Loot decides.

The pickup

• Book a pickup slot within 2 working days of the sale, or the order is cancelled and the buyer refunded.
• The courier checks the item against your listing photos, photographs it, packs it in a Treasure Box and seals it. If the item does not match the listing, the courier does not take it.
• You give the courier your 6-digit pickup code. Two failed pickups that are your fault cancel the order.

When you are paid

• The buyer’s payment is held by a licensed payment provider. Loot’s ledger records it and instructs the release of your share when the order completes: when the buyer taps “Everything is OK”, or 2 days after delivery with no issue.
• Your share then moves from Pending to Available in your Loot wallet, which shows the funds the provider holds for you.
• Withdraw from AED 10 to a UAE bank account (IBAN) in your own name. Your first withdrawal needs an ID check, a new IBAN waits 48 hours, and a withdrawal arrives within 3 working days.
• Where the provider supports it, you can also spend your balance on Loot.

Issues and returns

• If the buyer opens an issue, you have 14 days to refund or to ask for the item back. You can ask Loot to step in at any time.
• When a return reaches you, check it within 2 days. If it is not what you sent, tell us and Loot decides with the courier’s records.
• If a buyer says the item is fake and the evidence is strong, you have 48 hours to send proof that it is genuine, such as a receipt, a certificate or a serial number.

Your listings and your account

• You can hide, show, edit or delete a listing while no order is open on it.
• Holiday mode hides every live listing for up to 90 days; they come back when the holiday ends.
• If you sell an item elsewhere, mark it as sold. A sale outside Loot has no Buyer Protection.
• Use a buyer’s name, phone and address only to complete their order.

Never allowed

• Counterfeits and replicas, and anything sold as “inspired by”, AAA, first copy or mirror quality.
• Stolen goods, and anything you do not own or may not sell.
• Live animals.
• Weapons, ammunition, their parts and realistic replicas.
• Drugs, medicines, supplements sold as medicine, vapes, e-cigarettes, tobacco and alcohol.
• Recalled or unsafe goods, and dangerous or hazardous materials.
• Adult content and sexual services.
• Personal data, accounts, digital codes and vouchers.
• Anything that infringes someone’s trademark, copyright or design.
• Anything whose sale needs an approval you do not hold, or that UAE law forbids.

Every listing

• One item, in the right category, with your own photos.
• An honest description that shows every defect, repair and alteration.
• A brand name only where you can support it. A brand name says what the item is; it never means the brand works with Loot.
• No phone numbers, emails or links, and no request to pay outside Loot.
• A real price, in whole dirhams from AED 25 to AED 50,000.

What we do

Listings that may break a rule are reviewed, usually within 24 hours. A listing that needs a change is hidden for you to fix within 24 hours; one that is prohibited is removed. You always get a statement of the reason and how to appeal, and a removal counts as a strike. Report a listing from its page, and we look at it within 24 hours.

Who is responsible

[Operating company — to be confirmed] is responsible for your personal data on Loot. For a privacy question or request, write to legal@lootworld.co.

What we collect

• Your account: your email, handle, display name, the 18+ declaration and your phone number.
• Your addresses, for pickups and deliveries.
• Your listings and their photos, your hearts and the items you viewed.
• Your orders and the ledger records of each payment, refund and payout. Your card details stay with the payment provider; we keep only its reference.
• Your issues, returns, reports and appeals, and the photos you send with them.
• The courier’s records of your parcels: photos, seal numbers and the codes that confirm each handover.
• Your ID check before your first withdrawal, run with the payment provider.
• Security data: sign-ins, sessions and the IP address of each request.

Why we use it

To run your account, show your listings, arrange pickups and deliveries, take and release payments through the provider, decide issues under Buyer Protection, keep Loot safe from fraud and abuse, answer you, and keep the records the law requires. We never sell your personal data, and we use it for marketing only if you agree.

Who sees it

• Everyone: your handle, display name, emirate and area, your listings and your reviews. Never your email, phone or address.
• The other member of an order: what they need to complete it.
• The courier: your phone number and exact address only while your stop is assigned to them, and never more than 2 hours after it is finished.
• The licensed payment provider, and the providers that host Loot and send its emails.
• Authorities, where the law requires it.

Where it is kept

Where Loot’s data is hosted is being confirmed with the operating company. Any transfer outside the UAE will follow the UAE data-protection law, and this notice will name it.

How long we keep it

• Orders, payments and tax records: for the period the law requires.
• A deleted listing: 6 months after deletion.
• A closed account: the handle and email are anonymised after 6 months.

Your rights

You may ask for a copy of your data, its correction, its deletion or restriction, a copy to take elsewhere, or that we stop using it for marketing. Write to legal@lootworld.co. Some records must be kept by law even after a request. You may also complain to the UAE Data Office.

Security

Loot encrypts data in transit, limits each staff seat to what its role needs, and records every staff action. If a breach affects you, we tell you and the authorities as the law requires.

The cookies we set

Each one is needed for the site to work, so none needs your consent.

• loot_web_at and loot_web_rt keep you signed in.
• loot_consent remembers that you saw the cookie notice.
• loot_ann_closed remembers that you closed the announcement bar.
• loot_ref remembers the link that brought you to Loot, for a referral.

What we do not set

Loot sets no analytics, advertising or tracking cookies. If that changes, we will ask you first and let you change your choice at any time.

Browser storage

Your browser may also keep small preferences on your device, such as a panel you closed or a draft you have not sent. They never leave your device.

Contact us

Write to support@lootworld.co, or use Help. For a problem with an order inside its 2-day check, open an issue from the order instead: that is the fastest route and keeps your money held.

What to include

• Your name, and the order or listing reference.
• What happened, and what you would like us to do.
• Photos, receipts or messages that show it.
• Never your card number or your password.

What we do

We confirm we received your complaint, give you a case reference, and look at it within 48 hours. We tell you the outcome and the reason. If you disagree with a decision about your account or a listing, you can appeal it once, within 6 months, and someone else decides within 7 days.

Outside Loot

You can always contact the consumer-protection authority of your emirate or the UAE Ministry of Economy. Complaining to Loot does not take away that right, or any other remedy the law gives you.

Who can report

The owner of a trademark, copyright or design, or someone acting for them. A buyer who received a fake opens an issue on the order instead (Buyer Protection), and any member can report a listing from its page.

What to send

Write to legal@lootworld.co with:

• the link to each listing;
• your name, organisation and contact details;
• the right concerned, with its registration number where it has one;
• why the listing infringes it;
• a statement that the report is accurate and made in good faith, and that you own the right or may act for its owner.

What we do

We confirm we received the report and review it within 24 hours. We may hide or remove the listing. The seller is told why and may answer; if their answer shows the report was mistaken, the listing comes back. We tell you the outcome. A seller who infringes again moves up the strike ladder, and confirmed counterfeit selling can lead to an immediate ban.