Help
Short answers about buying, delivery, returns and your account. Each one points to where you act on it.
Buying
- How do I buy?
- Add a piece to your basket and check out. You sign in with a code sent to your email.
- How can I pay?
- By card, Apple Pay, or in four parts with Tabby or Tamara where offered.
- Is my payment safe?
- The seller is paid after your order is delivered and the return window ends. Buyer Protection gives a refund if it does not arrive or is not as described.
Delivery
- When will it arrive?
- The shop sends it within its handling days; your order page shows the date.
- Who delivers it?
- The shop, or our courier, who collects it from the seller and asks you for a handover code at the door.
- Where is my order?
- Your order page shows each step, from paid to delivered.
Returns
- Can I return it?
- Yes, within the return window shown on your order, if it isn’t as described.
- How do I ask?
- From the order page: choose the items, say what’s wrong and add photos.
- When am I refunded?
- Once the shop receives the item back, or at once if the platform decides in your favour.
Your account
- How do I sign in?
- With a six-digit code we email you; there is no password.
- Why an ID check?
- It confirms who you are before you sell or receive payouts.
- Can I see or delete my data?
- Yes: write to support and we send a copy or delete it.
Still stuck?
Write to Loot support. We answer every day, 9 am to 9 pm UAE time.